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Values of Pentatec and quality policy


Values of PENTATEC

- Reliability, in terms of production quality and timeliness in responding to customer requirements;
- Maintaining a relationship of absolute trust with customers, based on clear objectives and transparency in operation;
- Professional update in order to keep our company always competitive in specific innovation factors;
- Availability of equipments and advanced instrumentations.

Quality policy

To compete in competitive markets it is requested to understand the customer’s desires and meet his needs; this is one of the primary goals of PENTATEC Srl.

Customer satisfaction has to be achieved through a continuous investigation of his needs and through his continuous involvement on relationship and transparency, in order to achieve a mutual enrichment andin order to learn more about the features of the service that appreciates and considers Quality.

Customer satisfaction is to be achieved through:

• compliance with laws and contractual rules on quality;
• obtaining quality level in an efficient and cost-effectively;
• defect prevention;
• non-admissibility of compromises in terms of safety of the product and its use;
• individual responsibility and quality of work product;
• registration and availability of data on quality control as objective evidence of productquality;
• adequacy and respect the effectiveness of the Quality System, constantly monitored;
• commitment by each business function to consistently meet all our customers’needs;
• commitment of all employees and suppliers in order to obtain a continuous quality improvement

Pentatec, reflecting the above conditions and commitments, has implemented a system of quality management in accordance to ISO 9001: 2015  and has achieved a certification by independent Organisation for:  Engineering, manufacture, installation and service of analytical systems for gas analysis. Analytical instruments sale.

The management is committed, then:

• to support and implement this policy;
• to implement all necessary measures to spread, comprehend and implement this policy of quality;
• to ensure the availability of resources needed to implement and to maintain the Quality Management System.
• to pursue all the goals set in view of customer satisfaction and continuous improvement of all Pentatec.

The Management is confident in the highest commitment of all staff in the pursuit of company's objectives and in the application of the provisions in the Quality Manual and associated documents, and for this purpose makes use of Quality Manager support

PENTATEC SRL